![]() You will now see a list of all the users with their name, email, and extension (if applicable). Make sure you fix any errors before proceeding to the next page If there is an error with any of the information, you will see the box in question highlighted. Once you have added your users, click “Next” to continue. You can also choose to assign your own custom extensions instead of using the suggested ones. The account admin user is automatically assigned the extension 7001, so the remaining users are assigned extensions starting with 7002. ![]() Internal phone extensions are also auto-filled by default. Add the names and emails of your phone users, and assign each of them an internal extension ![]() If you do not wish to send this information, you can unselect the check box next to “send invite”. The welcome email contains their SIP address, extension, and instructions on how to log in to the OnSIP app. If there are more than five users, click on the “Add Another User” button to add more rows.īy default, all new users will receive a welcome email as soon as you confirm their personal information. Admin users can type in the full name and email address of each user they wish to add to their account. Here, you can see a grid of five rows with name, email address, and extension. Clicking on the "Activate" button will take you to a page that looks like this: Add new phone users immediately after activating your OnSIP account How it WorksĪfter you sign up for an OnSIP account, you will receive an email that asks you to activate your account. ![]() With this in mind, we designed a new onboarding process that allows account admins to add new phone users right away. That’s part of the reason why we built the OnSIP app in the first place - so that customers could make real test calls before purchasing and provisioning any desk phones. We know that the faster you can get everyone set up with their phones, the better. As software companies increasingly compete for customers, a user-friendly onboarding experience can make a huge difference by creating a good first impression.Īt OnSIP, we understand that the last thing you want to do is spend hours setting up your new business phone system. It involves gathering information from the user to understand what they need from your product to succeed. User onboarding is the crucial period when a new customer is first exposed to your product and evaluates whether or not it’s a good fit for their needs. This new sequence makes it easy for account administrators to add new users and assign extensions immediately after account activation, without having to log in to the OnSIP Admin Portal. Last week, we released a new user onboarding process to help new customers set up their OnSIP accounts. ![]()
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